These selected cases explain how service design is used in the public and non-profit sectors, covering topics like youth affairs, sustainable housing, care for the elderly and social integration.

Better Health

Designing for the social challenges of better health

Southwark Council, London

by Engine Group

The Southwark Rise project was set up in partnership with Engine as a platform for developing a multi-disciplinary, cross service approach for connecting strategic policy making with the everyday lives of families in the borough. Working with a core team of policy strategists, Engine was asked to explore two related and complex areas: childhood obesity and the challenges of creating better life chances for children from the most deprived backgrounds.

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Engaging fathers

Co‑designing services for SureStart with fathers

Kent County Council

by Engine Group

There is a growing recognition of the need to support fathers’ (and other male carers) involvement in their childrens’ lives. Evidence is mounting to demonstrate the numerous long-term benefits this has for children. However it is difficult to develop a better understanding of the key issues when the very people that it’s necessary to hear from are often hard to reach. Seashells, a Sure Start centre in Sheerness, initiated a project with the Social Innovation Lab for Kent (SILK) and Engine to look at what kind of support fathers require and how they could provide it.

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Older citizens

Co‑designing public services for older residents in Buckinghamshire

Buckinghamshire County Council

by Engine Group

In recent years local authorities have been encouraged to embed a culture of engagement and community empowerment in the development and delivery of services. This process of involving the community in decision-making at all levels is set to bring about a transformation in the relationship between community, elected members and authorities.

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The Good Kitchen

Improved food service equals better life quality for elderly people

Municipality of Holstebro

by Hatch & Bloom

In autumn 2007 the Danish idea- and design agency, Hatch & Bloom was assigned to design a new meal service for The Municipality of Holstebro. Six month later the idea for The Good Kitchen was created. Thus the way was cleared for a new type of meal service in Denmark, a meal service with more quality, more flexibility and more freedom of choice.

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